Category

Disability Law

New laws, litigation trends, and deadlines.
Learn how to comply with various disability laws.

Accessible Customer Service: User Feedback Forms

If you’re committed to making your website accessible for all users, providing accessible customer service with a feedback form is key! Establishing a public feedback mechanism allows users to submit accessibility issues they’re experiencing. And it may be easier than you think to implement. What Is a Public Feedback Mechanism? A public feedback mechanism, broadly, […]

On Avoiding ADA Demand Letters & Ineffective Overlays

If you’ve recently received an ADA (Americans with Disabilities Act) demand letter about your website, I completely understand your frustration and skepticism—because I feel the same way. It deeply troubles me that many business owners only find Accessible Web after being targeted by “demand letter farms,” groups of plaintiffs and law firms sending out hundreds […]