If a keyboard shortcut is implemented in content using only letter (including upper- and lower-case letters), punctuation, number, or symbol characters, then at least one of the following is true:

Turn off

A mechanism is available to turn the shortcut off;


A mechanism is available to remap the shortcut to use one or more non-printable keyboard characters (e.g. Ctrl, Alt, etc);

Active only on focus

The keyboard shortcut for a user interface component is only active when that component has focus.

Testing & Remediation

How to test: This success criteria is generally geared towards web apps (think Gmail). If your web app allows for keyboard shortcuts, ensure that they can be turned off, remapped or active only on focus state. How to remediate: Details on how to remediate this issue is going to depend on what type of web app you have and how you've coded your keyboard shortcuts. A typical solution is just like Gmail's where the user has the option of disabling keyboard shortcuts.

Questions and Answers

How long does the accessibliity process take?

This question depends on a number of factors including size of site, desired level of conformance, your developer's understanding of accessibility techniques, etc. Accessible Web is here to help. Reach out and we can discuss your site specifically.