User-First Inclusion: Understanding the Intersection of Accessibility and Usability | Upcoming Webinar
Does your product meet compliance standards, or does it actually work well for the people using it?
Compliance gets users through the door; good usability keeps them there. Too often, accessibility gets treated as a final technical audit rather than a core principle of user experience. This session reframes accessibility through a user-first lens, looking at how accessibility standards and usability best practices intersect to create digital environments that are seamless for everyone.
Discover how testing with diverse users, reducing cognitive friction, and designing for real human behavior results in products that are not just accessible, but genuinely delightful to use.
Join us on August 20, 2026 at 2PM EST for a casual, conversation-based webinar. Ben Turner, Accessibility Services Team Manager, CPACC, will talk it through with Kelsie Cleboski, CPWA, covering how accessibility and usability work together in practice, not just on paper.
This one’s set up as an open discussion rather than a straight presentation, so come with your questions. We encourage you to ask them as we go instead of saving them for the end like we typically do.
What we’ll cover
- Testing with diverse users surfaces friction points that internal reviews often miss. We’ll talk about what that testing process looks like in practice.
- Reducing cognitive friction benefits every user, not just those relying on assistive technology. We’ll cover where that friction tends to show up.
- Designing for real human behavior means building for how people actually use products, not just how standards say they should. We’ll get into what that shift looks like.
- Accessibility and usability aren’t competing priorities, they’re the same goal seen from two angles. We’ll show how treating them together produces better outcomes.
Can’t make it live? Register anyway, and we’ll send you the recording and resources afterward.
