Create Remediation Tasks

Hi and welcome to Accessible Web RAMP. In this video I’m going to show you how to create and manage remediation tasks in your RAMP account.

Remediation tasks are actionable tasks that need to be taken to resolve accessibility issues. They include details like code snippets, success criteria, links to pages, and screenshots.

You can see in this example Remediation Task, that there is also a remediation recommendation. These are super valuable. They are instructions on how to approach fixing this accessibility issue. Remediation recommendations are only pre populated if you’re on our advanced or premium plans. I’ll show you what it looks like if you are on a basic or freemium plan when you go to create a Remediation Task.

So I’ll show you first how to create a Remediation Task from page monitoring results. We’ll go to Page Monitoring, View All Pages and select the page that we want to work on. I’m going to use this about page. To create a Remediation Task, click Create Remediation Task under the accessibility issue that you want to create a task for. I’m going to do this one first, because it’s more critical and it affects two elements on the page. You can see that we pre populate all remediation task forms with the title of the accessibility issue detected, the success criteria associated with it, the page it’s located on, and the elements affected. Click Create Remediation Task to add it to your remediation tasks. And then we’ll go to the task to view the task that we just added. This is the task we had just added to our Remediation Tasks List.

Remediation tasks come in under To Do status. As you start working on them, we recommend changing it to In Progress to note where you are in the process of working on it. And then to Complete, when you complete work on the remediation task. When you mark it as Complete, you’ll also be prompted to add a new Log Entry. This is just important to note because building out your log is a great way to document accessibility progress on your site. And so we recommend adding as many details as possible to both your Remediation Task and Log Entry after you complete the task.

So we can see this one actually doesn’t have the pre populated remediation recommendations. This is what the same task would look like on a premium or advanced account where we pre populate those remediation recommendations.

So now I’m going to show you how to create a Remediation Task from a User Ticket submitted to your Ally Center. We just have one open user ticket here. So I’m going to click User Ticket. And we can see that this one at the end is open still. Clicking on that user ticket, we can see that a user submitted a get help form stating that they had issues checking out using keyboard-only navigation.

To create a Remediation Task for this accessibility issue. I’m going to click New Task. And because this was a Remediation Task created from a user ticket, there’s going to be less pre population. So I’ll want to just provide a little bit more info like keyboard tab navigation as the title. I’ll say this is on the about page. I’ll also link it to the about page so I know what page is associated with. I like to put quotations around this just so I know that this was submitted by the user. And then we can provide some additional details about the functional issue on the page.

I also recommend if you do know the success criteria associated with the issue, adding it here. And if you are using tags to organize workflow, you can add tags and assign users to work on the ticket. So then I’m going to create this Remediation Task and like before it flows right into my Remediations Tasks section.

All right, this has been adding remediation tasks to RAMP.

If you have any questions or run into any issues, please contact us and we’re more than happy to help!