Manage Your Organizations in RAMP

If your agency or organization is managing accessibility across multiple websites, RAMP’s Organization feature allows you to create, manage, bill, and share websites with all team members from one central location.

Creating An Organization

Go to My Account, in the top right navigation bar, then click “Create Organization” in the left sidebar. This opens a modal with a form where you can enter your organization name and organization email address.

A screenshot of the Organization section in Account Settings showing a button labeled "create organization."
A screenshot of the New Organization modal showing a field for the organization's name.

Note: The organization’s email address does not have to be the same as the user’s email address. This email is a unique identifier that will be used by other users to invite your organization to their websites as well as to auto-verify websites owned by the organization. We encourage users to use a generic email address such as [email protected]

Organizational Roles and Permissions

You can invite an unlimited number of people to join the organization. When inviting a new user to your organization, you’ll be asked to grant them a permission level.

Admin

Admins are responsible for billing subscriptions, payment methods, and managing members of the organization. Organizations can have multiple admins.

Specifically, admins can:

  • Add or remove users to the organization.
  • Change the role of a user in the organization.
  • Add, remove, and modify payment methods.
  • Create and access websites owned by the organization.
  • Change billing subscription and payment methods for websites owned by the organization.
  • Change ownership of websites owned by the organization.

Other important notes:

  • Each organization must have at least one admin.
  • The user who created the organization is automatically assigned the role of admin, but they can charge their role to “member” as long as there are other admins on the organization account.

Member

Members have access to all websites owned by the organization.

Specifically, members can:

  • View organization team members.
  • Create and have full access to websites owned by the organization.

Managing Team Members

Admins of an organization can manage team members from the Organization Settings page within My Account. From the Organization Settings page, the admin can change the role of a member, remove members, or add new members.

Adding team members:

  1. Go to Organization Settings. You can access this by clicking My Account, and choosing the organization you want to modify from the left sidebar.
  2. In the “Team” section, click Add User.
  3. Select the role (admin or member) and enter the email address of the person you want to invite.
  4. An invitation will be sent to the invited user’s email address Go to Organization Settings. You can access this by clicking My Account, and choosing the organization you want to modify from the left sidebar.
  5. In the “Team” section, click Add User.
  6. Select the role (admin or member) and enter the email address of the person you want to invite.
  7. An invitation will be sent to the invited user’s email with a link to accept.

Note: A user does not need to be an existing RAMP user to receive an invitation to an organization.

Managing Billing

Admins of an organization can add, remove, or modify payment in organization settings.

Adding payment methods:

  1. Go to Organization Settings. You can access this by clicking My Account, and choosing the organization you want to modify from the left sidebar.
  2. In the “Billing Settings” section, click “Add New Payment Method”.
  3. Enter the cardholder name, card details, and set as default.

Modifying payment methods:

  1. Go to Organization Settings. You can access this by clicking My Account, and choosing the organization you want to modify from the left sidebar.
  2. In the “Billing Settings” section, click on the payment method you want to modify.
  3. An admin can choose “remove card” or “update card.”

Note: An organization MUST have a default payment method to create non-free tier websites. The default payment method would be used automatically if the user did not explicitly select a different payment method when creating websites. Additionally, when another payment method is deleted, all websites that used the deleted payment method will automatically be switched to using the default payment method.

Websites and Organizations

Websites owned by organizations are mostly the same as websites owned by an individual.

A couple of notable differences with organization-owned websites:

  • Users can select what payment method to use to pay for subscriptions.
  • Only the user who created the website will automatically receive notifications.
    • Other team members of the organization must explicitly opt into notifications by going to RAMP Settings, selecting the Notifications tab, and clicking “opt-in.”

Organizations can also be invited to websites owned by other individuals or organizations — all members of the invited organization will have access to that website with the same permissions as a website “Member.”

Troubleshooting & Frequently Asked Questions

Have questions you don’t see the answers to? Get in contact with us.