Manage User Tickets

User tickets can be created a few different ways.

  • Your users submit tickets through the Accessibility Badge embedded on your website.

    Your website users will be able to submit tickets directly into your Console account through the embedded Accessibility Badge on your website. 

  • Manual tickets from phone calls, or email threads.

    If a user reports an accessibility issue via phone or email, you can record the interaction by manually creating a ticket.

Troubleshooting & Frequently Asked Questions

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