Who Should Be in Charge of Accessible Customer Support? | Webinar Video

Is your organization beginning to formalize accessibility roles, but is unsure who should do what?

Webinar Video

After all, accessibility isn’t just a compliance task; it’s part of user experience and inclusion. But who should be the point person responsible for ensuring accessibility requests are received, tracked, and resolved?

Watch to learn:

• Who should be in charge, whether a team role or an individual
• Desired characteristics of effective communication
• Understand key responsibilities
• Acknowledge and resolve all customer accessibility requests
• Turn those requests into opportunities for organizational improvement