Web Accessibility Usability & UX Testing

There's a popular saying, "Nothing About Us, Without Us". You may have achieved a 100/100 automated accessibility score, maybe you've even completed a comprehensive WCAG Audit. Take the next step and verify that real users are having a barrier-free experience while using their assistive technologies.

Don't take your developer's word for it...

Verify your web accessibility with real assistive technology users.

Schedule a Round of UX Testing

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Why perform Accessibility UX Testing?

Testing with real users will identify accessibility barriers and usability issues that are not captured through scanning alone or automated processes. Our testers will help you gain a deeper understanding of how people with disabilities use your product.

Making your website accessible has lots of direct benefits from avoiding legal challenges to increasing traffic and revenue. Maximize your ROI by including real users of assistive technologies throughout the entire development process.

Who Are Our Testers?

We have assembled a team of website testers from diverse professional backgrounds that rely on a variety of assistive technologies to browse the web. Our team of accessibility UX testers will help you understand how your website truly works.

Diverse

  • Wide age range
  • Located across the US

Experienced

  • Every tester has 2+ years of experience and is highly proficient using their assistive technology
  • Testers use a variety of operating systems and browsers
braille keyboard

Assistive (Access) Technologies

Our testers will use your website with screen readers, alternative keyboards, contrast switching, and much more.

Screen Readers

Alternative Keyboards

Zoom Text

Refreshable Braille Displays

How It Works

1. User Test Creation

We’ll work with you to create a series of user tests specific for your website. For example, on an online apparel site, we’d create tests around finding, purchasing, and returning relevant products. The number of tests is determined on a case-by-case basis.

2. Testing Session

Testers will conduct the tests using their assistive (access) technologies, and screen record the process. After the session, testers will provide brief notes highlighting the challenges and successes of each testing task.

3. Suggested Remediations

We’ll provide you with the screen recording of the tests, along with a report outlining suggested remediations to improve the experience of the various users.

4. Second Testing Session

Once you’ve worked through the remediations, we’ll run the tests again to confirm that the experience has improved.

Frequently Asked Questions

Why is user testing important?

In addition to identifying both general usability and accessibility specific issues, user testing helps you gain a deeper understanding of how people with disabilities use your product and the web in general. It also helps avoid potential legal challenges and prevents issues from popping up after launching your site. Lastly, it increases traffic to your site while maximizing ROI by including users throughout the process.

In which phase does user testing happen?

We typically include UX testing during our accessibility certification phase, and then periodically while we’re monitoring and maintaining a site’s accessibility. We’re also available to test new features and functionality as you roll them out.

How do you recruit testers?

Testers are recruited through our job postings, word of mouth within the community of access technology users, and unique partnerships with Vocational Rehabilitation and non-profit organizations supporting candidates with disabilities in their search for employment.