User Ticket Management

If a user finds an accessibility related issue with your website, they are easily able to report this to you through your A11Y Center. Once an issue has been reported, it’s time to validate it, reply to the user and resolve the issue. Our Issue Ticket Management system is designed to make this process simple.

A screenshot of a user ticket showing the user's contact information and issue reported.
Tickets
User tickets are submitted through your A11Y Center, or created manually from Accessible Web RAMP.
Create Tasks
Get the work done to resolve an issue with a remediation task.

User Ticket Creation

User tickets are created in 2 ways. Users can directly submit an issue in the A11Y Center through a simple form, or you and your team can create a ticket in RAMP from a user issue reported through an alternative method.

Create Remediation Tasks

Once a ticket has been validated, easily create a Remediation Task from it so that your team can start working to resolve the issue. 

A screenshot of a user ticket, with an associated remediation task and a button to create a new task.

Monitoring Automated accessibility monitoring.