What are the five AODA standards?
There are five core standards.
- Customer Service Standard: Stipulates that organizations establish equitable treatment for all customers and that people with disabilities receive reasonable accommodation requests when required. This includes the digital space.
- Design of Public Spaces Standard: Everyone should be able to access indoor and outdoor public spaces.
- Employment Standard: Promotes equal employment opportunities and barrier-free work environments.
- Information and Communications Standard: Ensures equal access to information in the digital space, including websites, documents, and public announcements in line with WCAG. Also declares that an accessible feedback process should be in place.
- Transportation Standard: Public transportation systems must be inclusive and install features for compliance.